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Webinar: Mean What You Say, Say What You Mean: Assertiveness Training for Professionals
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"Mean What You Say, Say What You Mean: Assertiveness Training for Professionals" presented by Joanna Pera Powered by Pera

 Export to Your Calendar 10/27/2020
When: 3:00 PM
Where: United States
Contact: Hospice & Home Health Care Webinar Network

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HPCNM Member pricing: 

Live Webinar 
Recorded Webinar + Free Digital Download 
BOTH Live Webinar and Recorded Webinar + Free Digital Download
      Non-members, please check the pricing at registration.

Continuing education for this webinar is available for our members at no additional cost.
Non-members can pay a $20 CE processing fee. Please see below for full details on how to qualify for CE. 




  • Identify four communication styles
  • Take steps to become an assertive professional
  • Use the three Cs of assertive communication
  • Communicate with confidence and composure
  • Distinguish the communication styles of others
  • Recognize five red flags of communication


Have you ever left a meeting frustrated because you couldn't get your point across? Are you often misunderstood by your team, peers, or superiors? Do you bulldoze over the thoughts, feelings, and opinions of others, or just let things go and appear as if you don't care? Have you heard people say, "communication is the root of most interpersonal problems"? There's a lot of truth to it! Communication is a word that is frequently thrown around but what does it really mean and how do we increase its effectiveness? Assertive communication is thought to be the most effective communication style and widely accepted by managers and leaders. However, assertive communication is also a term used freely and without understanding. Most professionals seek an assertive communication style because of its effectiveness but few know how to successfully adopt it.

The way we communicate is how co-workers, customers, and partners form opinions about us. There are three primary components to assertive communication. Do you know what they are and how to communicate with power, impact, and clarity? There are also several benefits to being assertive. The top two will change how you feel about yourself and others. The interactive live webinar will allow you to participate in polling, Q&A, thought-provoking prompts, and shared experiences. Get an edge on leadership and life by fine tuning your skills and integrating an assertive communication style. Attendance certificate provided to self-report CE credits.


This informative session is designed for anyone seeking to be more effective and assertive. Grow your confidence and make an impact! Leaders, managers, sales professionals, volunteer mangers, and IDG team members will all benefit from this impactful session.

To receive credit for any session, you must complete the following: 

  • 1) Be formally registered for and attend the entire webinar for which you are requesting credit.
    2) Forward to the certificate of attendance you receive after viewing webinar.
    3) Complete and return the CE paperwork that will be sent to you once we receive your attendance certificate.
    Please allow 2 weeks for CE processing.

    Nurses:The Hospice & Palliative Care Network of Maryland is an Approved Provider of continuing nursing education by Maryland Nurses Association, an accredited approver by the American Nurses Credentialing Center’s Commission on Accreditation. Code Number: PH14-03-0111-0826. This program meets the criteria for 1.5 contact hours.

    Social Workers:The Maryland Board of Social Work Examiners certifies that this program meets the criteria for 1.5 credit hours of Category I continuing education for social workers in Maryland.

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